Name   John Crane 

Email  ****************

Phone Number  **********

Overall, how satisfied are you with our company?

      Very Satisfied

How responsive have we been to your questions and concerns?

     Very Responsive

How likely are you to use our service again?

     Very Likely

How would you rate our service department?

     Excellent

How would you rate our sales team?

     Excellent

How long have you been a customer of our company?

     Over one year

Please share any other comments:  I would like to thank Ron for his patience and great help in helping us in our purchase of a new wood stove. He found us three choices that would work for our space. He also was able to find stoves in range of prices and explained they were all good stoves but showed us the different features that caused the difference in price. Thanks Ron 

 Name   Carmen Sparg 

Email **************

Phone Number  *************

Overall, how satisfied are you with our company?

Very Satisfied

How responsive have we been to your questions and concerns?

     Very Responsive

How likely are you to use our service again? 

Very Likely

How would you rate our service department?

     Excellent

How would you rate our sales team? 

Excellent

How long have you been a customer of our company?

  First Purchase



 

 Name   Jerry Holowchak 

Email *******************

Phone Number ***************

Overall, how satisfied are you with our company?                         Very Satisfied

How responsive have we been to your questions and concerns?                                                                                                                     Very Responsive

How likely are you to use our service again?                                         Very Likely

How would you rate our service department?                                    Excellent

How would you rate our sales team?                                                         Excellent

How long have you been a customer of our company?                 First Purchase

Please share any other comments:  Alan did an excellent job at my house yesterday. Great job, Alan.

 Hi 

Alex just finished the job and everything seems to be working perfectly.

I would like to use this opportunity to commend Alex for his professionalism, workmanship and efficiency.

Its been a long time since we have received this high level of service from anyone and if Alex is an example of the service we can expect from ACE we will use ACE from now on.

Worked out just in time too :) We like to use the fireplace to warm things up a little this time of year as needed - before we start up the furnaces. 

Thank you again,

Dion




 

 Name * Justin O'Brien 

Email * *********

Phone Number * **********

Overall, how satisfied are you with our company

      Very Satisfied

How responsive have we been to your questions and concerns?

      Very Responsive

How likely are you to use our service again?

      Very Likely

How would you rate our service department?

      Excellent

How would you rate our sales team?

      Excellent

How long have you been a customer of our company?

      First Purchase

Please share any other comments



 Name * Gord COUCH 

Email * **********

Phone Number * ***********

Overall, how satisfied are you with our company?

      Very Satisfied

How responsive have we been to your questions and concerns?

      Very Responsive

How likely are you to use our service again?

      Very Likely

How would you rate our service department?

      Excellent

How would you rate our sales team?

      Excellent

How long have you been a customer of our company?

      First Purchase

Please share any other comments

Both installers of our fireplace insert were real gentlemen; and both had superior knowledge.

 

 Name * Larry McGuire 

Email         ************

Phone Number   **********

Overall, how satisfied are you with our company

      Very Satisfied

How responsive have we been to your questions and concerns?  

      Very Responsive

How likely are you to use our service again? 

       Very Likely

How would you rate our service department?

        Excellent

How would you rate our sales team?

        Excellent

How long have you been a customer of our company?

      First Purchase

Please share any other comments 

      Great service, thank you.



 Name * Liz Champion 

Email * *********

Phone Number * ************

Overall, how satisfied are you with our company?

      Very Satisfied

How responsive have we been to your questions and concerns?

      Very Responsive

How likely are you to use our service again?

      Very Likely

How would you rate our service department?

      Excellent

How would you rate our sales team?

      Not Applicable

How long have you been a customer of our company?

      Over one year

Please share any other comments




 

 Name * Dan Podmorow 

Email     ***********

Phone Number      *********** 

Overall, how satisfied are you with our company?                                                       Very Satisfied

How responsive have we been to your questions and concerns?                               Very Responsive

How likely are you to use our service again?  Very Likely

How would you rate our service department?     Excellent

How would you rate our sales team?     Excellent

How long have you been a customer of our company?                                                       First Purchase

Please share any other comments: 

Professional service in the store & the personnel that completed the installation were well seasoned professionals

Have recommended to others who were looking for a gas fireplace.

Am now looking at installing air conditioning and am interested in using Ace again


 Name * Lee Kofoed 

Email * *************

Phone Number * ****************

Overall, how satisfied are you with our company?

      Satisfied

How responsive have we been to your questions and concerns?

       Very Responsive

How likely are you to use our service again?

      Very Likely

How would you rate our service department? Excellent

How would you rate our sales team?

      Excellent

How long have you been a customer of our company?

      First Purchase

Please share any other comments

It took awhile to get our fireplace in and finished       but am happy with it now!!!!


 

 Name * Henry Castorf 

Email * **********

Phone Number * ************

Overall, how satisfied are you with our company?

      Very Satisfied

How responsive have we been to your questions and concerns?

       Very Responsive

How likely are you to use our service again?

      Very Likely

How would you rate our service department? Excellent

How would you rate our sales team?

      Excellent

How long have you been a customer of our company?

      First Purchase

Please share any other comments

Ron Kleven was great to work with - very responsive and customer focused. HC


 Name * Anna Bogar 

Email * *********

Phone Number * ***********

Overall, how satisfied are you with our company?                                                       Very Satisfied

How responsive have we been to your questions and concerns?                           Very Responsive

How likely are you to use our service again?       Very Likely

How would you rate our service department?     Excellent

How would you rate our sales team?     Excellent

How long have you been a customer of our company?                                                     First Purchase

Please share any other comments: 

Amazing service! They made promises and kept them including the time when they would be at my home. 

These are very nice people to deal with I highly recommend them.



 

Name Dennnis Bergh

Email *******

Phone Number ****

Overall, how satisfied are you with our company?                                                       Very Satisfied

How responsive have we been to your questions and concerns?                             Very Responsive

How likely are you to use our service again?       Very Likely

How would you rate our service department?   Excellent

How would you rate our sales team?               Excellent

How long have you been a customer of our company?                                                             First Purchase

Please share any other comments                       I am very satisfied with the quality of work     your company has done all around.

Name Nairn B

Email ****

Phone Number ****

Overall, how satisfied are you with our company?                                                           Very Satisfied

How responsive have we been to your questions and concerns?                               Very Responsive

How likely are you to use our service again?       Very Likely

How would you rate our service department?   Excellent

How would you rate our sales team?   Excellent

How long have you been a customer of our company?                                                     First Purchase

Please share any other comments                   We are totally happy with the final product and just as happy that we selected Ace over their competition. The fact that you manage the installation from removal of the old to reframing and installing the new made the difference for us. Your timely response to problems not of your making allows us to highly recommend Ace to future customers.

 

Name * Shirley Andrusiak

Email * *******************

Phone Number * ****************

Overall, how satisfied are you with our company?

Very Satisfied

How responsive have we been to your questions and concerns?

Very Responsive

How likely are you to use our service again?

Very Likely

How would you rate our service department

Excellent

How would you rate our sales team?

Excellent

How long have you been a customer of our company?

First Purchase



Ace Fireplaces

 

1782 Baron Road, Kelowna, BC, V1X 7G9 Phone: (250) 861-6696 Fax: (250) 861-6155

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